What is “clean” food?
“Clean food” means certified organic foods of all varieties that are 3rd party-verified to be free of GMOs. We want to protect all consumers by insuring that food production in America is designed to exclude derivatives from GMO food crops and from dairy products injected with genetically modified growth hormones. In addition, we want to exclude meat from animals fed from GMO feed. As far as meats and fish are concerned, we will only accept certified organic animal proteins or 100 percent wild caught or grass fed animals. That is our definition of clean food. We will never knowingly offer products that contain GMOs. We will inform you. Currently, we offer manufacturers’ and producers’ products that are both Non-GMO Project verified and “self-claimed” GMO free working towards third party verification (ideally, in qualification with the NON-GMO PROJECT). We endeavor to work with manufacturers and growers that produce certified organic foods. At first, we will allow self-verification of NON-GMO products. As we grow in customers and consumer clout, we will insist on third party verification. Our objective pertaining to clean organic food is intended to protect not only consumers but also food providers. If we can help insure that providers produce clean food we will protect the labors and dollars they have invested to become “organic.”
What is your Return policy on products?
We evaluate and deal with Member situations and requests for product returns on a case-by-case basis. As a general policy, the Company is committed to provide such a high level of service that Customer complaints are not necessary. In the rare case when a Customer is dissatisfied for any reason, the Company will do everything reasonably possible to satisfy and retain the trust of that Customer. Customers are encouraged to immediately contact the Legendary Services department at (877)-655-2368 Monday thru Friday from 8am to 5pm MST to discuss any problems that may arise. Product refunds to Customer are in the form of Instant Purchase Credit to their account for product dissatisfaction, however a Member and/or recipient of an order must confirm that the product received matches the product listed on the shipping invoice and is free of damage. Failure to notify the Company of any shipping discrepancy or damage within seven calendar days of receipt of shipment will cancel a Customers right to request a correction.
What about the Carbon footprint with shipping?
A Carnegie Mellon study found that online shopping is 35% less environmentally harmful compared to the traditional local retail model. Amazon calculates that they use 1/16 of the energy compared to other companies to get the same product to the consumer. A significant portion of the product’s carbon footprint is caused by the consumer driving to the local retail store to pick it up. This is called the “last mile”, the last leg of the journey. Having one large truck on the road with several deliveries in the same area is less environmentally harmful then hundreds of cars driving a half an hour (or more!) round trip to their local co-op or health food store. Plus, if you choose all organic food and non-GMO foods… that lowers your carbon footprint significantly!
Are your Products GMO Free?
We are happy to inform our customers that we are committed to carrying only GMO-free products on our site. For this reason, we do not have a specific “Non-GMO” dietary badge. However, we have designed various dietary badges to differentiate products, including a badge for all products that are Non-GMO Project verified. We want to provide our members with all the information they need to be confident that they are purchasing the healthiest and safest products on the market, free of GMOs and other harmful ingredients. We plan to carry the largest variety of organic, non-GMO foods at discounted prices!
Is everything on the website organic?
Not all of our products are certified organic. For this reason, we have created labels (the small circle icons with different symbols inside) for each product. Each attribute (whether it is organic, gluten-free, vegan, kosher, etc.) is represented by an icon. By placing the cursor over any of the symbols, you can view a description of that attribute. After searching for a specific item, you can click on “Dietary Needs” at the top of the page and modify your search by selecting the characteristics that are important to you. In this way, we hope to be able to accommodate all of our members and their various dietary lifestyles!
Will you be adding more products in the future?
We are constantly adding new brands. We plan to carry many of the items that our members suggest in the future. We hope that we will eventually be able to accommodate all dietary lifestyle needs! We have a “Request-a-Product” page that allows our members to make product suggestions that will then be passed on to our board for review. Please feel free to share with us any other items that you would like to see available on the website; you can send those recommendations, while shopping, by entering the product selection pages and then clicking the “Request-a-Product” link in the footer of the website or through our Legendary Services page.
What is your Low Price Guarantee?
Our vision is to make clean and safe food available to our members at affordable prices. As such, we are excited to offer a low price guarantee to all of our customers. “Low Price Guarantee” means to credit the Account of the Customer with the difference between the price at which the Customer purchased a Product on the Website and the verified price of that same item on another online store within the seven-day period before and the seven-day period after the purchase on the Website on the condition that such lower price is not a sale price or special promotion or that the item is not sold on Amazon.com or by a membership club that charges a monthly or annual membership fee.
When will my order ship and be delivered?
Nationwide “General Good” orders (containing only dry goods) will be processed within 24 hours of the following business day, with the exception of holidays. After the order has processed, it will be shipped. Please note, our warehouse is not open over the weekend.
- Western States: Currently, we are able to ship orders containing refrigerated/frozen goods anywhere within a 2-day ship from our warehouse in Utah. These orders will be processed and shipped daily through Wednesday to ensure delivery by the weekend.
How much do you charge for shipping?
Get FREE Standard Delivery on orders that are $150* or more in the continental U.S. with a Lowest Price Guarantee. Orders less than $150 are shipped at the following rate:
- Orders less than $50 = FedEx Ground Standard Rate
- Orders $50 – $149 = $8.95
- Orders $150+ = FREE
For any orders weighing more than 63 lbs. a $5.00 surcharge will be applied for each 63 lbs in weight over the limit. Orders containing refrigerated/frozen products are currently restricted to areas within 2 day shipping from Utah and are charged an additional frozen surcharge as indicated below.
We use a tiered Frozen Surcharge to offset the additional costs for packaging the Frozen/Refrigerated product line. This is an additional charge to the standard shipping fee. The calculation is based on the cubic inches of the earth friendly insulated box used to ship the order from small to large. The more cubic inches used, the lower the cost. The tiered charge is calculated as follows:
- Small box (up to 700 cubic inches) = $9.99
- Medium Box (up to 1500 cubic inches) = $7.99
- 2 Mediums Boxes / Large Box (up to 2300 cubic inches) = $4.99
- Large Box plus (2301 cubic inches and above) = $0.00
Note: This Frozen surcharge cannot be off-set with any “Free Shipping” coupons or promotions.
These 100% recyclable boxes, earth friendly insulation liner and gel packs ensure your refrigerated and/or freezer items arrive in top condition to your door.
*The $150 minimum is net or adjusted subtotal of the order after all discounts and coupons have been applied.
What carriers do you use to ship?
We currently use FedEx, UPS and USPS delivery services to ship to the continental U.S. We utilize USPS Standard Post to ship orders to Hawaii, Alaska and Puerto Rico. It is possible that we may find other shipping options in the future.
Do I have to pay sales tax? For Members who reside in Utah, a sales tax will apply to their order. For orders outside of Utah, there will be no sales tax.
What happens if I am not home when my order arrives? Our delivery services will deliver these products to your door; so your order will be waiting there for you when you arrive home.
Does your service extend to Canada?
Unfortunately, we are currently only shipping within the United States. We have received widespread interest from viewers in Canada. It is possible that sometime in the future we will expand outside of the U.S. We hope you will stay connected so that we can update you when this option becomes available.